Terms and Conditions
The following Terms of Use (these “Terms of Use” also known as our Terms and Conditions and Terms of Sale) govern your access to and use of Metaworx.co.uk and the products, features, services, technologies, and software published on it and any accompanying Metaworx Mobile App (the “Metaworx Services”) provided or offered via and by Metaworx Solutions Ltd). We are referred to throughout as “Metaworx Solutions”, “Metaworx”, “we” and “us”. ”Buyer” or “Seller” or “you” or “User” means you as a user of the Website “Website”, “Site”, App or our Services.
Subject to the conditions in these Terms of Use, Metaworx may, in its sole discretion, amend them and any other agreements that comprise the Terms of Use at any time by posting a revised version on the Site. We will aim to notify all Users of any changes in our bulletins or updates. Any revisions to the Terms of Use will take effect on the noted last updated date (the “Last Updated” date).
A. Metaworx brings together Freelance Sellers and Buyers of professional business and commercial services. This is provided via our Website and/ or App directly between the Parties. We act only as a “Conduit” between the two. That is, as a type of “Marketplace” where advertisements for services appear and those interested can purchase them.
B. Other than to uphold the quality of the providers and services on the platform, and to ensure fair trading and buying is taking place between Users, we do not control nor have any say over the services being provided. Sales are a direct transaction between Buyer and Seller, according to the rules herein which govern the conduct of Users’ activity on Metaworx.
C. We provide our services on a commercial basis, taking various commissions and fees on the various transactions, which can be read at the particular section in these Terms of Use.
D. You must read, agree to, and accept all of the terms and conditions contained in this Terms of Use, as well as any related policies or documents to use Metaworx. We consider your signing up or use of Metaworx as absolute acceptance of the Terms of Use and the related policies. If you do not accept these Terms of Use or related policies, you will not be able to use Metaworx . Nor continue using after the Last Updated Terms of Use you do not agree with. For more detailed information or policies concerning activity and use of the Site, please visit the designated sections detailed on our site.
E. You can contact our dedicated Support Team at your convenience if you have any issues or questions regarding Metaworx or our Terms of Service. Your contact will be answered strictly in the order of arrival. You can contact our Support Team by email at support@metaworx.co.uk.
These Terms of Use were last updated on January 6th 2023.
1. PLATFORM TERMS OF USE
Users must be of legal age in the jurisdiction in which they are permitted to conduct business to use our Services.
2. In order to create an Account or Profile or order a service, you must register with your details, a valid email address or one of the following functional social media accounts; Facebook, Google, LinkedIn, Amazon, Spotify, Twitch, GitHub, Discord.
3. Each User may only create one account. We reserve the right to delete any detected duplicate or fake accounts.
4. Each User has the right to delete their Account without penalty at any time. In the case of Sellers, this must be strictly after all orders in their account and work schedule have been completed and delivered to the Buyer. Should the User decide to delete their Account, they agree to the permanent deletion of such Account. Accounts deleted by mistake can possibly be restored within 30 days by contacting the Metaworx Support Team.
5. Under no circumstances will the User be able to create a new account using the same email, phone number, and payment details used in a previously deleted account. Should the User have funds on their balance before deleting their Account, they should withdraw all funds before such deletion.
6. The User will not be able to delete their Account unless all funds have been withdrawn. Likewise, any payment pending by Buyers to Sellers must be cleared as well as any fees owing to Metaworx by either Buyer or Seller, before such closure can take place.
7. You may not buy, sell, gift, exchange or share a Metaworx account with any other person. It is personal to the User. “Pro Seller”£ accounts may be available to Agencies or multiple Users at Our absolute discretion.
8. Upon registration, Users must create a valid username that will be visible to all other Users. A username may include Latin characters, numbers, hyphens, and underscores. Usernames containing phone numbers, words reserved for Metaworx employees, profane, and offensive or abusive language are prohibited. Metaworx reserves the right to reject or modify any username that violates these terms.
9. As a warning, we would urge Users not to use any Trademarked, Copyright or Impersonation or Parody User Account Names (or part/s thereof).
10. Users alone are responsible for the protection of their signing in and authentication details in order to prevent malicious use of the Service by any third party, and should promptly notify Metaworx of any actual or suspected abuse of the service;
11. Users are individually responsible for all content posted on Metaworx, including, but not limited to, pictures, videos, reviews, and comments. By creating an account with Metaworx, Users confirm that they understand and agree with these terms, and also agree to reimburse any expenses incurred by Metaworx in case a copyright claim is made against Metaworx.
12. The User agrees that they are not considered an employee, worker, employee, or agent of Metaworx, and that the User is not entitled to represent himself/herself as such. Any Seller / User on the platform is an independent contractor (Freelancer) and is responsible for their own expenses, taxations, deductions and any other outgoings connected with any sales or commercial activity they engage in whilst a User of the platform. All Users are alone responsible to ensure adherence to any required compliance with local regulations and laws, including but not limited to licensing regulations and tax laws.
13. Metaworx reserves the right to give up any transactional information concerning a User’s account, if ordered to do so by an Authorised Government Department or competent Court upon production of a disclosure Order.
14. The User does not have the right to assign his/her rights and obligations under this Terms of Services in whole or in part. Metaworx may assign its rights and obligations hereunder or any of its rights and obligations hereunder without the User’s consent at any time.
15. Profanity, vulgarity, unauthorised advertising or direct contact details, as well as posting information and materials that negatively affect the Metaworx brand or reputation are prohibited. A full list of prohibited content can be found here.
16. Metaworx reserves the right in their absolute discretion to remove any material or advertisements posted on the platform including, but not limited to, Metaworx, reviews, comments, job offers, offer descriptions, anything indicating direct payments outside of the Metaworx platform, in which we may suspend or remove a User’s account without explanation. In case of suspected unauthorised access, spam, illegal or other suspicious activity on your account, Metaworx may temporarily suspend the account until the account is deemed secure again.
17. In the event of blocked accounts, the User can complete any of the orders in progress but cannot accept or start to work on new orders. Alternatively, we may at our discretion cancel all pending orders or work underway and refund the Buyer if we determine that our good conduct expectations have been significantly violated by the User/ Seller.
18. Users may not, depending upon the circumstances, be able to withdraw money from their balance from their Metaworx “Wallet” until we resolve any difficulties mentioned in Clauses 16 and 17. Users will be able to only communicate with our Support Service during such disputes or suspension. Communications and chats with other Users will be temporarily unavailable until the resolution of any difficulties mentioned above.
19. Disputed situations and issues, including financial matters, can be resolved by contacting the Metaworx Support Team via email or through a request submitted on Metaworx. The Support Team will review and work to resolve the issue. Unique issues without applicable or governing rules will be resolved as thew Metaworx Support Team deems appropriate in their absolute judgement.
20. You may not disclose information you obtain while signed in to Metaworx, including but not limited to the specifications and terms of orders and any personal correspondence with other Users and representatives of Metaworx. You may disclose information about your earnings on Metaworx, and other information related to your account if that information does not infringe on the privacy of other Users.
21. Users may not use unethical or disreputable advertising methods to promote themselves, copy Metaworx Services in whole or in part, or use any Metaworx branding or design to mislead others.
22. At its sole discretion, Metaworx has the right to unilaterally terminate these Terms of Use at any moment for example, in case of breach by the User of any provision of these Terms or any provision of any of the Related Documents.
23. In this document, the “Related policies and documents” refers to our, Prohibited Services policy, our Privacy Policy, our Service Dispute Resolution Policy and any other policies featured on and applying to the platform.
24. DATA POLICY
25. Upon registering for Metaworx, you agree to have your personal data stored and processed and to receive information from Metaworx, including options to receive our email newsletters, notifications, updates and other related communications. Metaworx may collect, store, and process user data (cookies, data, identifiers) as needed to operate the website, to effectively operate our services, and for promotional purposes. How and why Metaworx collects and processes your personal data is outlined in our Privacy Policy.
26. Metaworx may at times monitor or exercise control over personal correspondence between Users sent via our platform, in order to prevent abuse, prevent unlawful activity and to ensure compliance with the Terms of Service and the related policies and documents. This includes the right of Metaworx to read or review the content of the correspondence or messages transmitted via our platform.
27. Metaworx and any mobile app, including their general layout, look and feel, design, information, content, and other materials available therein, are the exclusive property of the owner and protected by copyright, trademark, and other intellectual property laws.
28. METAWORX SERVICE RULES
29. USER’s STATUS – Buyers are Users who purchase Freelancer provided services on Metaworx. Sellers are Users who sell their freelance services on Metaworx. We have designations, awards and badges awarded to Sellers according to their length of service, sales activity, feedback/ reputation and other contributing factors. Buyers alone are responsible for assessing the offers and abilities of the Seller and any advertisements for services. We do not vet any Seller’s status or qualifications (except for our “Pro Sellers”). All Users are advised to conduct their own individual due diligence concerning the Services offered and available for purchase, as well as upon the actual Buyers purchasing those services. A User can be a Seller and Buyer simultaneously if desired.
30. An instant purchase ‘offer’ for a service may be purchased at any time by a Buyer. These appear in the classified sections of the platform detailing the service offered, work being provided and the price to purchase.
31. Users have their own control panel and personal section of their account which may be unique to each User. Users can access their profiles and accounts by entering authentication details on the sign in page.
32. Any featured personalised Portfolio or showcase may show a collection of a Seller’s skills and abilities, as well as a sample of their work. Other than this, the asking for, or any insistence upon ‘samples’ or copies of previously completed work by either Buyer or Seller is prohibited under these Terms of Use. This is to prevent any fraud or misuse of a Seller’s work/s by an unscrupulous Buyer.
33. An account Balance includes Earnings as a Seller and refunded payments after an order is cancelled or refunded, and after payment of any fees owing to Us. You can view your Balance in the Cash Flow section of your account.
34. Payment Processing Partners are payment systems or other service providers that deliver, hold, or receive payments made through the platform.
35. Earnings are the money that Sellers receive from their completed job orders and can be either withdrawn or used for purchases from other Sellers in accordance with these Terms of Use.
36. ACCOUNT & ADVERTISMENTS.
37. It is free to create a classified advert or job/ service offer (less any commission payable to Metaworx). A new Seller may create an unlimited number of advertisements on the platform as long as they are each individually different in service and content description. Multiple repeat adverts from the same Seller shall be removed at Our discretion.
38. Each advertisement may be manually approved by our Support Team before being marked live and posted in the Marketplace. Metaworx reserves the right to modify or delete any advertisements that violate these Terms of Service and/or related policies.
39. By selling a service through their advertisement, Sellers agree to deliver all included services in any and all orders placed by Buyers. Sellers do not have the right to refuse to sell an active advertised service to a Buyer who pays for the order and provides all necessary information required by the Seller to complete it. Sellers provide their services to Buyers independently and bear full responsibility for the completion or non-completion of all orders.
40. Sellers are prohibited from misleading Buyers regarding the service(s) they provide. Violations will result in sanctions and/or the permanent suspension of the offending Metaworx and/or the Seller’s account.
41. Sellers must remove any and all mistakes, errors, or inconsistencies in their profile or advertisements as soon as they are discovered or notified. This includes any discrepancy between the scope of work being offered, delivery, price, and other delivery factors. For example, if a Seller writes in their advertisement description that the scope of their article writing service is £/$10 for 1,000 words, but enters 2,000 words in the work being delivered to the Buyer, the service delivered will be considered 2,000 words and the Seller shall not be entitled to charge additional work charges. Any disputes arising from such discrepancies or misleading advertisement content, shall be resolved in favour of the Buyer.
42. It is prohibited to divide a single order of the same service into several smaller orders (i.e. creating duplicate orders) to artificially increase a Seller’s total number of orders. It is prohibited for a Buyer to insist on additional services other than those contained within the advertisement. In such cases, Metaworx reserves the right to penalise the account of anyone breaching these conditions.
43. If a violation is reported, Metaworx has the right to investigate and remove such content. Should it be deemed fit, Metaworx reserves the right to unilaterally hide work or advertisements from a User’s profile.
44. ORDERS FOR SERVICES
45. Buyers are required to pay for their orders in advance upon purchase. Payments are held safely by our Payment Processing Partners until the order is completed to the satisfaction of the Buyer. A Buyer may not unfairly lodge any complaint, objection or refund demand other than the conditions contained within our Dispute or Refund policy. Any discrepancies or anomalies in the work supplied are expected to be ironed-out between the Buyer and Seller directly as the first call, prior to invoking any dispute or refund process.
46. Before starting an order, the User (Seller) must make sure that the work being requested complies with Metaworx’s list of Prohibited Services. If the Buyer is requesting a prohibited service, the Seller must cancel the order and contact the Support Team to report the issue.
47. Deviation from advertised services – if a Buyer’s purchase requirements differ in description and scope from the service described by the Seller’ advertisement and the Seller accepts the order, priority is given to the Buyer’s assignment specifications. The Seller will be deemed to have accepted a unique commission to the Buyer for the Work. All requirements must then be satisfied in the delivery of the work ordered. Individual or Bespoke Assignments or orders can be made and confirmed in User-to-User correspondence before an order is placed.
48. COMPLETION OF ORDERS
49. An Order or purchase, is marked as Complete after it is approved by the Buyer or after any dispute arbitration is completed. After the work is delivered, the Buyer has three days to approve the delivery. If during this period the Buyer neither approves or requests revisions, the order will be automatically approved and considered completed.
50. A seller’s work delivery must be of high quality and match the specifications and details in the advertisement or any bespoke order. If a delivery of works contains an excessive or unreasonable level of objectively verifiable mistakes, the order is considered incomplete.
51. If a Buyer is unable to review a Seller’s work delivery (for example, if the seller fails to provide proof of work or a final product), the order is considered incomplete.
52. In the case of ‘Advice’ services which are given either in writing or by telephone consultation, a Buyer may not refuse to pay the Seller’s fee for the service purely because they do not agree with the content of the advice. The Buyer shall demonstrate objectively that the Seller was incapable of giving the level of advice promised in their advertisement or offered unworkable or inaccurate information.
53. REVISIONS TO WORK AND ADDITIONAL SERVICES
54. Orders that satisfy a specific criteria in the advertisement’s description and the Buyer’s requirements are to be considered successfully completed. If an order is not fulfilled, clearly does not meet the standards described or does not meet the Buyer’s order requirements, the Buyer may return the delivered work to the Seller for revision. In this case Sellers must provide up to 3 revisions until such time as the work meets the standards agreed upon without asking for additional payment. Should a Buyer introduce additional requirements or preferences into the work revisions or change the scope of the work that was originally ordered, then the Seller shall be entitled to ask for additional payment to cover the additional time/ work being used.
55. Additional services as identified in 54 above (including additional revisions beyond those needed for the order to be considered successfully completed) are offered purely at the discretion of the Seller. Sellers can determine the volume of the additional service that they are willing to offer and the price. Sellers may also choose not to offer additional services or revisions or offer them for free.
56. In the event that a Seller is unable to reach the standard and expectations promised in the advertisement, and the maximum number of free revisions have been made, a Buyer shall be entitled to reject the work and claim a refund according to our Refunds Policy.
57. ORDER CANCELATION
58. Both Sellers and Buyers have the right to cancel any order by providing a valid cancelation reason. Once a cancelation is confirmed by the other party, full payment is refunded to the Buyer. If a Buyer chooses to cancel an order because a Seller misses a deadline, the funds will be returned to the Buyer immediately without the need for confirmation from the Seller.
59. However, if a Seller’s service complies with the description and provision of services as identified in 52 above (Consultancy or Advice services), then the Seller shall be entitled to ask for a reasonable portion of the price of the service, if for example the Seller has had to conduct background work, research, reading of reports or correspondence prior to the commencement of the final portion of the work or advice/ consultation to be delivered. In this instance upon the lodging of a dispute or payment request, Metaworx shall decide in its absolute judgement, whether the Seller shall be awarded the appropriate portion of the project’s fee in multiples of 50%/ 75% or the whole amount. Such decision shall be binding upon Buyer and Seller.
60. Orders cannot be cancelled on the basis of a Buyer’s subjective evaluation of a Seller’s work as long as the service was provided in accordance with the information provided on the Seller’s advertisement.
61. Metaworx reserves the right to cancel any order that violates these Terms of Service at any time.
62. Metaworx cancellation of advertisements or orders under way – we reserve the right to cancel orders for any reason we feel violate these Terms of Use or the spirit of cooperation between Buyers and Sellers. For example (although not exclusive),
62.1 if the Seller does not reply to the Buyer or accept the order within 24 hours of purchase/ notification or misses the specified and agreed deadline and is unresponsive for more than two weeks.
62.2 Users display aggressive or threatening behaviour, use profanity in their communications, use any information within the correspondence or orders (such as personal information) against each other, or the Buyers threatens Sellers (or vice versa) with a bad review (Feedback Extortion).
62.3 Users have provided or included materials that violate a third party’s intellectual property rights
62.4 Users withhold the delivery of services, files, or information required to complete a ‘job’ or project with the intent to gain favourable reviews, additional services, uplifts in work or extra payment.
62.5 The Seller submits an order for approval without a complete or finalised result in the job project order to artificially extend the order’s deadline or ask for payment half-way through a job or project (except where such has been specifically agreed prior to the commencement of the order or job if it is consultancy or advice based).
63. Sellers must deliver a finalised and complete service that reflects the description contained within their advertisement and meets the Buyer’s requirements. Failure to comply with this will allow the Buyer to cancel the order, and in doing so this may affect or damage the Seller’s status or position on the Metaworx platform. If an agreed deadline for delivery has passed, then the order is marked as being Overdue.
64. We reserve the right to cancel any completed orders or tasks in ongoing orders, if they are in violation of the Metaworx Terms of Service (e.g. the type of service or job is prohibited on Metaworx, or the order may be fraudulent). In such cases, the sum paid for the cancelled order or task will be refunded to the Buyer’s balance and will be deducted from the Seller’s balance or, if there are insufficient funds on the Seller’s balance, a negative value will be placed and the costs will be taken from the future Earnings of the Seller. Funds for such an order will be removed from the Seller’s balance regardless of when the order was completed.
65. Partial cancelation of an order is not possible. An order may only be cancelled completely and with a valid cancelation reason. Reasons for cancelling include but are not limited to:
65.1 The Seller used materials that violate another party’s intellectual property
65.2 The Seller’s work being is defective or not functioning as promised in their advertisement.
65.3 The Buyer did not acquire the rights from the Seller to commercial use of the delivered work and as reported, used the delivery for commercial purposes.
66. INTELLECTUAL PROPERTY RIGHTS
67. All intellectual property rights associated with the delivery of an order are transferred to the Buyer after the successful completion and payment of the order, unless an alternative agreement regarding the IP rights in a work or works is made between the Buyer and the Seller. If any of the Intellectual Property involves elements in the work/s that is subject to any third-party licensing, the Seller is obliged to transfer the license or, if applicable, provide the Buyer with a reasonable warning regarding the need for the additional acquisition of a relevant license from the Rights Holder.
68. Some works or services supplied by Sellers may require the purchase of a license from the Seller for commercial use of the work or services. In such cases, if a User (Buyer) purchases for their own personal use, the Buyer will own all the rights necessary for such personal use and will not need a license for commercial use. But if the Buyer intends to use it for any purposes that are directly or indirectly related to any business or in any other way intended for profit, the Buyer may need to purchase a license for such commercial use of the relevant work.
69. The transfer and assignment of Intellectual Property in the work/s in favour of the Buyer shall be conditional upon a full payment for work/s to the Buyer, and the work/s may not be used if the work is delivered to the Buyer and payment is subsequently cancelled for any reason. Violation of this rule may result in the suspension of a Buyer’s account.
70. Unless otherwise specified, Sellers are not entitled to receive and may not solicit from the Buyer any commissions, additional fees, royalties or residuals earned from the sale by the Buyer of the Seller’s work.
71. EXCHANGE OF INFORMATION & COMMUNICATIONS
72. The Soliciting for and provision of direct or personal contact information, including but not limited to name, surname, email address, phone number, and social media accounts, as well as agreeing to communicate between Users, is strictly prohibited.
73. Any and all interactions between Buyers and Sellers, including, but not limited to, placing orders, payment, negotiation of terms, and approval of the delivery must take place within Metaworx. All communications must take place between Users, by way of the Metaworx chat function. Violations of this condition may lead to a reduction in a Seller’s ratings.
74. However, exceptions are made for orders for which the exchange of contact information is clearly necessary. Examples include but are not limited to, the provision of an email address in order to set up advertising campaigns, links to a social media accounts that a Seller will grow (such as for SEO, followers etc), and a Skype ID for consulting services, or business or personal information to be used in designs, artwork, printed materials, video presentations or advertising content in the work/s. Sellers must explicitly indicate the need for certain contact information being required in their advertisement.
75. Sellers agree that any and all private information provided by Buyers is confidential and may not be transferred, released or used for any purpose other than completion of the order itself.
76. USER REVIEWS AND SELLER RANKINGS
77. Once an order is completed or cancelled, Buyers can leave a review about their experience working with the Seller. Metaworx does not remove reviews unless there is a clear violation of Metaworx’s Terms of Service or our Feedback Policy.
78. Buyers may leave a review within 30 days. The reviews shall not be able to be changed or removed and may only be removed by Metaworx Support Team if there have been violations of the Feedback policy. A Buyer may not leave a review when they request additional services that exceed the original scope of the order from the Seller. This shall be considered a separate order for services deviating from the original described offer/ job posting.
79. Positive and negative reviews may influence a Seller’s ranking on the platform. Sellers may not artificially inflate or increase their ratings in any way. Sellers found to be engaging in such activities will be penalised.
80. Refusing to fulfil an order without a valid reason or withholding in order to extract positive feedback, may negatively impact upon a Seller’s rating. A Seller’s advertisements may at our discretion, be put on hold due to multiple refusals or ignored orders.
81. Sellers may solicit or ask their Buyers for reviews, but may not explicitly offer any inducement or overly-pester a Buyer to provide a positive review.
82. By posting reviews on the platform, Users grant Metaworx an exclusive, royalty-free, fully paid, perpetual, irrevocable, worldwide right to the content of reviews. At the same time, Metaworx does not assume any liability for the content of any reviews or feedback may receive from users.
83. Upon request by a Buyer or Seller, a review or feedback may be removed by Metaworx Support Team if the following is present.
83.1 the review has been obtained by way of feedback extortion or has been unfairly obtained, if the review is untruthful and/ or does not bear resemblance to the work provided, if the review contains any publicly identifiable personal information, if the review is manifestly unfair or off-topic.
83.2 the review may also be removed or blocked by Us if it contains elements which are libellous, discriminatory, blasphemous, sexist, racist, homophobic, in other ways obscene or against common standards of decency or contain content which in our absolute judgement demeans the user in an unfair and inappropriate way.
84. USER-GENERATED & ADDED CONTENT
85. Metaworx is not responsible for any of the user-generated content via our platform. Users are encouraged however, to report any content they feel may breach these Terms of Service in order that we may deal with it appropriately.
86. All content uploaded by users to Metaworx is considered user-generated content. We make reasonable efforts to monitor the content uploaded to Metaworx Services but cannot be held liable for user-generated content. Users are individually responsible for their own content and the consequences of its use, disclosure, storage, and transmission.
87. Users are solely responsible for checking all files and messages transmitted via Metaworx for any viruses and malware.
88. Files provided in correspondence and the order form are stored on Metaworx for 1 year, after which they are deleted.
89. By uploading to, or creating content via or on Metaworx you represent and warrant that you own or have obtained all rights, licenses, consents, permissions, power and/or authority necessary to use and/or upload such content and that such content or its use on Metaworx does not and shall not:
89.1 infringe or violate any intellectual property, proprietary or privacy, data protection or publicity rights of any third party;
89.2 violate any applicable local, state, federal and international laws, regulations and conventions;
89.3 violate third party’s intellectual property, policies and/or terms of service.
90. Users (both Buyers and Sellers) agree that, unless they explicitly indicate otherwise, the content that they create/upload to Metaworx including texts, photos, videos, user photos, user videos and any other information, including the display of their completed work, may be used by Metaworx at its sole discretion for marketing and/or other purposes.
91. Users agree to reimburse any expenses legal or otherwise, incurred by Metaworx in case a copyright claim concerning any work or content they have completed or featured is made against Metaworx.
92. PAYMENTS AND FINANCES
93. While a Seller works on a Buyer’s order purchased through Metaworx, the Buyer’s payment is held safely by our payment Processing Partners. Our Partners provide the Users of Metaworx a facility to deliver, hold, and receive payments.
94. Under our Buyer Protection policy, Buyers are entitled to a refund:
94.1 if the Buyer cancels the order within 20 minutes of placing it.
94.2 if the Seller doesn’t start working on the order within 24 hours from the time the order was placed.
94.3 if the Seller doesn’t complete the order on time as advertised and agreed, and the Buyer chooses to cancel it.
94.4 if the Buyer and the Seller mutually agree to cancel the order.
94.6 in the event of a dispute concerning quality and after the permitted revision period/ attempts, as soon as the Metaworx Support Team reviews the order if the order is completed poorly or is incomplete. Please see our section on disputes for further information.
95. PAYMENT PARTNERS
96. We work with carefully selected Partners in order to process and collect payments from Buyers, transfer such payments from Buyers to Sellers, and store funds on Users’ Balances (Wallet). All services related to the withdrawal of funds on Metaworx are also performed by such Partners. For the purposes mentioned, Users hereby undertake to accept Our Partners’ offer, user agreement, and other policies of the Partner.
97. Sellers authorise our Partners to receive and transfer payments from the Buyer’s account to the Seller’s account. All Users authorise our Partners to deduct the Metaworx Service Fee (our “Commission”) on the basis of these Terms of Use for the sole use and benefit of Metaworx together with any other fees (if applicable). These are shown in our Fees Schedule.
98. All funds available for withdrawal will be stored and shown in your User Wallet located in your account dashboard.
99. Metaworx reserves the right, through any of our Partners, to freeze the transfer of funds in the event of any suspicious or fraudulent activity detected on our platform, or in the event of violations of these Terms of Use.
100. It is expressly prohibited for a User to submit a dispute or chargeback for an order or payment, or cancel a transaction through your payment service provider, your bank or card issuer. This may lead to a suspension or hold on your Metaworx account and balance.
101. PAYMENT FOR ORDERS
102. By making or receiving payments through Metaworx you accept and agree to be bound and abide by these Terms. Sellers and Buyers undertake to use our Partner’s payment processing system in respect of payment transactions.
103. It is prohibited to make payments outside of Metaworx. If a User is asked to use an alternative payment method, they should immediately contact Metaworx’s Support Team. This can exclude certain consultancy services where third-party fees are due as part of the service (for example the payment of government or court application fees during legal services or accountancy provision).
104. Orders can be paid with debit and credit cards. Buyers can also use available funds cleared in their account wallet. Additional payment methods may be available in certain locations.
105. By ordering through Metaworx, Buyers agree to pay Sellers for their services, along with any associated commissions and fees that may be applicable by us. When making a purchase, Buyers see a breakdown of the total amount to be paid.
106. Sellers agree that the transfer of Earnings for their work through our payment processing Partners is equivalent as if the payment made by the Buyer directly to the Seller.
107. The Seller agrees that Metaworx may specify payment details in receipts, notifications and other documents provided to Buyers, if Metaworx deems it necessary or reasonable.
108. An additional fee or commission may be charged for the transfer of funds in accordance with the Partner’s terms and conditions, in terms of currency conversions etc.
109. METAWORX SERVICE FEE & COMMISSION CHARGES.
110. By using Metaworx, Users agree to pay Metaworx’s prevailing advertised Service Fees plus any Vat that may be applicable.
111. Metaworx’s Service Fee is determined as follows: Metaworx’s Service Fee is included in the final price of a Seller’s work or on custom project. Sellers receive a sum equal to the total order value minus Metaworx’s Service Fee. Metaworx’s Service Fee is calculated individually for each order in accordance with our Service Fee table.
| SERVICE FEE | BUYERS | SELLERS |
| Calculated on the total value of the job/work purchased | Nil | 10% |
| Listing Fee for advertisements | Nil | Nil |
| Dispute Resolution fee (charged against whoever loses the dispute resolution process) | Nil | Nil |
| Payment Processing charge | Nil | Nil |
| Currency conversion charge | Nil | Nil |
113. Service Fee
Offering of any discounts offline or directly between Seller and Buyer in order to avoid the Metaworx Service Fee is strictly prohibited. Discussing Metaworx’s Service Fee or offering any inducement/s to avoid our Service Fees is also prohibited. Violation of these conditions may lead to a reduction in a Seller’s rankings, suspension or termination of account.
114. SECURITY OF PAYMENTS
115. In the event of a cancelation of an order, the paid funds will be returned to the Buyer’s balance. Refunds for cancelled orders are returned to the Buyer’s balance and are available for future purchases and withdrawals (by way of a credit) on the Metaworx Platform.
116. For security reasons, Users can only withdraw funds to an account or card that they used to deposit funds or top up their Balance.
117. Users expressly agree that any and all issues and decisions related to the refund of payments during disputes arbitration are made at Metaworx’s sole discretion.
118. In order to protect against fraud, unauthorised transactions, money laundering or other forms of financial abuse, claims or other liabilities, all payment transaction information is collected and retained either by Metaworx or our Payment Processing Partners.
119. All orders are processed via secure transaction. All paid funds are placed in a ringfenced account with Metaworx, which operates in a similar way to the concept of an escrow account. These payments are then transferred by Metaworx to the Seller’s account, only after the work is completed according to the provisions within these Terms of Use. The placing of any order outside of Metaworx or performing any unpaid (test) tasks or otherwise conducting transactions outside the order’s scope is strictly prohibited. Violations of this policy will result in a User’s account being penalised, suspended or terminated.
120. When and by making payments and/or providing payment details via Metaworx you represent and warrant that:
121.1 you are legally authorised to make such payments via Metaworx using the payment method you have chosen;
121.2 your actions do not violate any applicable laws.
121.3 You agree to receive invoices and/or payment receipts from Metaworx electronically in the form of PDF documents, by email or via your Metaworx account.
122. WITHDRAWING FUNDS
123. Funds refers to the money showing on a User’s Balance. A Seller receives funds for completing their orders. A Buyer may also have funds showing due to their payment being refunded following an order cancelation. These funds can be withdrawn or used for purchases on the Metaworx platform in accordance with these Terms of Service.
124. Users cannot withdraw funds acquired from any special promotional voucher or codes. Funds acquired from promotional offers or codes may only be used for purchases on the Metaworx platform.
125. Users can create a withdrawal request via their account page. Funds may be withdrawn to the account or card nominated upon sign-up by the User. It is the responsibility of all Users to ensure they have entered the correct details for use. All transmitted withdrawals are final and cannot be reversed.
126. Any additional withdrawal commissions or fees are determined by your account or card’s issuers. You should check if there are any specific terms or additional fees to pay externally. By placing a withdrawal request, you accept any such associated fees with your issuer and acknowledge that Metaworx has no influence or control over any such additional withdrawal fees.
127. Withdrawal schedule – withdrawal requests are initiated as soon as your request is made. The time for this process completion may vary according to our pay-out administration days/ times. In most cases, requests placed after 4PM will be processed on the next working day. In some rare cases, it may take up to 7 business days for your withdrawal request to be processed and your funds credited to your account. At all times, Metaworx reserves the right to temporarily suspend a User’s ability to withdraw funds to prevent fraudulent or illegal activities, breach of these Terms of Use or for other security reasons.
128. LOCAL CURRENCIES
129. Payments on Metaworx are conducted primarily in pounds (£ GBP). But may also be conducted in may be conducted in the following multiple currencies.
| Currency | |
| Pound sterling | (£ GBP) |
| Australian dollar | ($ AUD) |
| Canadian dollar | ($ CAD) |
| Czech koruna | (Kč CZK) |
| Danish krone | (kr. DKK) |
| Euro | (€ EUR) |
| Hong Kong dollar | ($ HKD) |
| Icelandic króna | (kr. ISK) |
| Indian rupee | (₹ INR) |
| Japanese yen | (¥ JPY) |
| New Zealand dollar | ($ NZD) |
| Singapore dollar | ($ SGD) |
| Swedish krona | (kr SEK) |
| Swiss franc | (CHF) |
| United States (US) dollar | ($ USD) |
130. All prices and fees shown on Metaworx in non-GBP currency are pegged to their original price in GBP. Prices shown in other currencies may change in accordance with fluctuations in exchange rates, and may also include any required conversion fee. The minimum price of a Metaworx project is GBP regardless of any local currencies or exchange rate fluctuations.
131. Unless otherwise specified, payments are made in the currency displayed on the payment page. All currency exchange services in connection with payments in local currencies are performed by external Payment Processing Partners.
132. When certain currencies are not supported by certain payment methods, payments are made in GBP even if the price is specified in another currency. Users will be informed of the amount to be debited (in the actual currency of the payment) before completing the payment process.
133. If payment for an order is made in a currency other than GBP and the order is cancelled, the amount refunded to a User’s balance will be based on the exchange rate on the date of the cancelation. As a result, the amount returned may differ from the amount paid in the corresponding currency. A User’s balance is always valued in GBP, even if it is displayed in a currency other than GBP.
134. TAXES & GOVERNMENT FEES
135. As stated in these Terms of Use, all Users are responsible for paying any direct or indirect taxes, including any Income Tax, VAT or other deductible tax, which may be applied to them depending on their place of residence, location or otherwise, in accordance with provisions of their own jurisdiction. Sellers represent and warrant that they comply at all times with their individual obligations under the applicable income tax provisions in their jurisdiction.
136. DISPUTE SETTLEMENT (ARBITRATION)
137. Any disputes and disagreements between a Seller and a Buyer should first be resolved through one-to-one negotiations. In cases where such direct negation cannot reach the desired solution, Users may enlist the assistance of a Metaworx Support Team Specialist who will arbitrate and make a decision on the dispute.
138. To enlist arbitration support, a User should click the arbitration link “Resolution Centre” located at the bottom of the homepage on the website and complete the dispute details form. The application should contain the applicant’s username, the username of the other party in the dispute, the number and identification of the order under dispute, and evidence supporting your position in the dispute. The application will be forwarded to a competent Metaworx Support Team Specialist (the Arbitrator) who will evaluate and resolve the dispute. A decision will be reached within 3 business days; however, this time period may be extended in challenging circumstances.
139. Arbiters do not evaluate an order’s creative components, including but not limited to colours, fonts, language skills and writing style (with the exception of deliveries that clearly do not correspond to the standards displayed in the Seller’s portfolio).
140. When working on an order, Sellers should never take action that could harm their Buyers. For example, Sellers should not make edits or upload files that would harm the site or the site’s users while working with site accesses. If a Buyer is found to have been hurt by the actions or negligence of a Seller, the Arbitrator will cancel the order, and the Seller’s account will be penalised and/or suspended.
141. Should an Arbitrator find that an order is in violation of Metaworx Terms of Service (e.g. the type of service is prohibited on Metaworx, or the order may be fraudulent, etc.), the arbiter has the right to cancel the order and apply sanctions to both parties. If the order is fraudulent or in clear violation of applicable law, the Buyer’s payment shall be returned to their payment method, Metaworx wallet balance, or other payment account. In other cases, the funds shall be returned to the Buyer’s Balance.
142. If it is clear that the Seller and Buyer have indicated a resolution to the difficulties involved, this shall be considered a willingness to cooperate and revise and/or complete the project. Or in the event that a Seller and Buyer have come to a mutual agreement regarding partial payment for the order, The Arbitrator will decide based on the wishes of the representation made by the parties and in accordance with our Terms of Service.
143. A User maintains the right to leave a review for an order that ends in arbitration, even if the Arbitrator rules in favour of the other Party.
144. PROPRIETARY RIGHTS
145. Users do not have the right and undertake not to perform, the following actions with respect to Metaworx, or any of their parts, components, or extensions:
145.1 copy, transfer, adapt, modify, distribute, transmit, display, create derivative works, publish or reproduce them in any way;
145.2 reverse assemble, decompile, reverse engineer, stress test or otherwise attempt to derive the source code, underlying ideas, algorithms, structure or organisation;
145.3 remove any copyright notice, identification or any other proprietary notices;
145.4 circumvent, remove, alter, deactivate, degrade or interfere with any technological measure or protections of the content of the Metaworx platform;
145.5 attempt to gain any unauthorised access, interfere with, damage or disrupt the operation of Metaworx.co.uk or the Metaworx platform;
145.6 use any automation software (bots), hacks, modifications (mods) or any other unauthorised third-party software designed to modify or interfere with the structure of the Metaworx platform;
145.7 introduce any viruses, trojan horses, worms, logic bombs or other materials that are malicious or technologically harmful into the Metaworx platform;
145.8 use any robot, spider, crawlers or other automatic device, process, software or queries that intercepts, “mines,” scrapes or otherwise accesses Metaworx to monitor, extract, copy or collect information or data from or through Metaworx or engage in any manual process to do the same;
145.9 use Metaworx Services in any manner that could damage, disable, overburden or impair them, or interfere with any other users’ enjoyment of the website or mobile app or
145.9.1 access or use Metaworx in any way not expressly permitted by these Terms of Service.
145.9.2 Users also guarantee not to permit or authorise any third-party to do any of the foregoing.
146. DISCLAIMER OF WARRANTIES
147. All users access and use the Metaworx platform at their own risk. Any services obtained through Metaworx are provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied. Neither Metaworx nor any other person associated with Metaworx makes any warranty or representations with respect to the completeness, security, reliability, quality, accuracy or availability of the Metaworx platform.
148. Neither Sellers nor Metaworx gives any guarantees, express or implied, including with respect to the suitability or quality of the result of the work for any specific purpose. Metaworx are not responsible for any claims, losses or other incidental or other damages arising from the use of the work purchased. Should a Buyer be unsure of the suitability of any work for their specific or any use or purpose, they should satisfy themselves it will suit their needs prior to any purchase.
149. The foregoing does not affect any warranties which cannot be excluded or limited under applicable law.
150. LIMITATION ON LIABILITY
151. In no event will Metaworx, its affiliates, owners or their licensors, service providers, employees, agents, officers or directors be liable for damages of any kind, arising out of or in connection with your use, or inability to use Metaworx.co.uk, the Metaworx platform, or any Apps or websites linked to them, or any content on Metaworx or such other websites or for any services or items obtained via Metaworx or its services, or other websites, including any direct and indirect damages, including, but not limited to, moral damage, loss of income, loss of profits, loss of business, loss of goodwill, loss of opportunity, loss of data, including caused by tort (including negligence), breach of the agreement or otherwise, even if foreseeable.
152. In no case shall Metaworx, its affiliates or their licensors, service providers, employees, agents, officers, or directors be liable for the actions or omissions of a User. The foregoing does not affect any liability which cannot be excluded or limited under applicable law.
153. FORCE MAJEURE
154. In no event shall Metaworx be liable for the failure to perform, or any delay in performance of, any obligation hereunder due to natural disasters, wars, terrorism, rebellions, embargoes, actions of civil or military authorities, fires, floods, accidents, strikes, or shortages of means of transportation, fuel, energy, labour or materials, pandemic or Governmental lockdowns or any other conditions beyond the foreseeable reasonable control of Metaworx. Furthermore, Metaworx is not responsible for any third-party DDoS or other spamming attacks and/or other attacks on or via our Services. Nor for the consequences of such attacks, for technical problems that affect the Our Services attributable to Our hosting provider or third-party Services Providers, nor for the unavailability of the Metaworx platform for any other reason not directly attributable to Our own negligence or actions.
155. These Terms of Use are made and governed in accordance with the Laws of England & Wales. The Parties to these terms of Use hereby agree to the choice of such jurisdiction and agree that any and all examination, determination, disputes or claims, shall be subject to the exclusive jurisdiction of the Courts in England.